Hey there! If you love helping people, thrive on getting things organized, and want to be part of a team that literally shapes the landscape of communities, this might just be your perfect match. Exacta Land Surveyors, a trusted name providing essential land surveying services across multiple states, is looking for a dedicated Customer Service Representative (CSR) to join their crew right here in Cleveland, Ohio. This isn’t just any desk job – it’s a hybrid role where you become the vital link between clients, surveyors, and the smooth operation of projects that underpin real estate and development. Ready to make a real impact? Let’s dive in.
Job Overview
Exacta Land Surveyors is expanding its Cleveland operations and needs a sharp, personable Customer Service Representative to support their busy team. This is a full-time position offering a hybrid work model, meaning you’ll split your time between the office and home, blending the best of both worlds. You’ll be the friendly voice and efficient organizer handling client interactions, managing crucial information, and keeping the administrative wheels turning smoothly. It’s a role where your communication skills and attention to detail directly contribute to the company’s success in delivering top-notch surveying services.
Key Job Details
| Organization | Exacta Land Surveyors LLC |
|---|---|
| Job Title | Customer Service Representative (CSR) |
| Location | 1500 W 3rd St, MZ130, Cleveland, OH 44113, USA (Hybrid Role – Office & Remote) |
| Total Vacancies | 1 |
| Application Mode | Online |
| Last Date to Apply | August 20, 2025 |
| Official Website | https://www.exactaland.com/ |
Eligibility Criteria
Exacta is looking for someone grounded and reliable. Here’s what you’ll need to bring to the table:
- Education: A high school diploma or equivalent (like a GED) is the essential baseline.
- Experience: At least two solid years of experience in an administrative support role, customer service position, or something similar where you’ve been the go-to person for organization and helping others. Experience in a fast-paced environment is a big plus.
- Tech Savvy: You need to be super comfortable with the Microsoft Office Suite (think Word, Excel, Outlook). Familiarity with cloud-based tools like Google Workspace (Gmail, Docs, Drive) is also important – you’ll be navigating different systems daily.
- Core Skills: This is crucial: top-notch verbal and written communication (you’ll be talking to clients and the team constantly), rock-solid organizational skills to keep track of details, excellent time management to juggle tasks, and a genuine ability to solve problems independently.
- Personality: A positive attitude, a strong work ethic, meticulous attention to detail, and the professionalism to represent Exacta well are non-negotiables.
Selection Process
Exacta wants to find the right fit for their team culture. Expect a straightforward but thorough process:
- Application Review: The hiring team will carefully look over all submitted resumes and applications.
- Phone Screening: If your experience aligns, you’ll likely have an initial phone chat to discuss your background and interest.
- In-Person Interview(s): Strong candidates will be invited for one or more interviews at the Cleveland office. This is your chance to shine, showcase your skills, and see if Exacta feels like the right place for you. Be prepared to talk about real-world examples of your customer service and organizational abilities.
- Assessment (Possible): Depending on the pool, there might be a basic skills assessment related to the tasks of the role.
- Offer: The successful candidate will receive a job offer!
The focus is on finding someone who is not only capable but also a great team player.
Salary and Benefits
Exacta values its employees and offers a competitive package:
- Salary: Compensation is based directly on your experience level and proven skills. They aim to be fair and competitive within the Cleveland market for similar administrative/customer service roles.
- Comprehensive Benefits: Enjoy peace of mind with health insurance coverage. Plan for your future with a 401(k) retirement plan that includes company matching – that’s free money towards your retirement! Recharge with paid time off (vacation, sick days, holidays).
- Career Growth: Exacta is a growing company. This role can be a solid foundation for building a longer-term career within the land surveying or broader real estate services industry.
Important Dates
Mark your calendar! Timing is everything:
- Application Start Date: Applications are open now! (As of July 20, 2025).
- Application Deadline: All applications MUST be submitted by August 20, 2025. Don’t wait until the last minute!
- Interview Period: Interviews are expected to be scheduled soon after applications are reviewed, likely throughout late July and August.
- Anticipated Start: The goal is to have the new CSR onboarded shortly after the selection process is complete.
How to Apply
Applying is simple and done entirely online:
- Visit the Careers Portal: Go directly to Exacta’s dedicated careers page. (Link provided in the Important Links section below).
- Find the Position: Locate the “Customer Service Representative (Cleveland, Hybrid)” listing.
- Submit Your Application: Follow the instructions on the portal. You’ll likely need to:
- Upload your current resume (make sure it highlights your relevant admin/customer service experience!).
- Possibly fill out an online application form with your details.
- There’s no mention of an application fee, so it should be free to apply.
- Double-Check: Review everything before hitting submit! Ensure your contact info is correct.
- Confirmation: You should receive an automated confirmation that your application was received.
Tip: Tailor your resume for this role! Emphasize your communication skills, organizational prowess, tech proficiency (MS Office!), and any experience in a support capacity.
Important Links
Here are the direct links you need:
To apply, https://www.exactaland.com
For more details about Exacta Land Surveyors, visit their official website: https://www.exactalandsurveyors.com/
(While a specific “notification” PDF isn’t mentioned in the source, the job listing on their careers page serves as the official posting).
FAQs
Got questions? We’ve got answers:
Q: Is this a fully remote position?
A: No, it’s a hybrid role. You’ll be required to work from the Cleveland office (1500 W 3rd St) at least three days per week, as scheduled. The other days can typically be remote.
Q: I don’t have experience in land surveying. Can I still apply?
A: Absolutely! While surveying knowledge is a bonus, it’s not a requirement. Exacta is primarily looking for strong customer service and administrative skills. They will provide training on their specific systems and processes.
Q: What does a typical day look like for this CSR?
A: Expect variety! You’ll handle incoming phone calls and emails from clients, process orders for surveying services, manage electronic files and documents, assist with preparing reports using MS Office, greet office visitors, handle mail, perform research in their system, and support the surveying team with administrative tasks. It’s busy and keeps you engaged.
Q: What are the core software programs used?
A: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is essential. You’ll also likely use their proprietary job management system (training provided) and should be comfortable with cloud tools like Google Workspace (Gmail, Docs) for collaboration.
Q: Are the benefits available from day one?
A: Specific details like benefit waiting periods (e.g., 30 or 90 days) are usually covered during the offer stage. The job posting confirms they offer health insurance, 401(k) with match, and paid time off as part of the package.
Disclaimer: This article is based on information provided in the job description for the Customer Service Representative position at Exacta Land Surveyors LLC in Cleveland, OH, as of July 20, 2025. All applicants should refer directly to the official job posting on Exacta’s careers website (https://www.exactaland.com/) for the most accurate, detailed, and up-to-date information regarding the position, requirements, application process, deadlines, and benefits. Details are subject to change at the employer’s discretion.