Hey there! Looking for a customer service role where you’re more than just a voice on the phone? Where you genuinely help people solve problems and feel the satisfaction of a job well done? AiRight Cooling, Heating & Plumbing in Chandler is searching for a friendly, organized, and enthusiastic Customer Service Representative to become the vital link between their customers and their expert technicians. If you thrive in a fast-paced environment, love making a positive impact, and want to grow with a dynamic local company, this full-time opportunity could be your perfect match. Let’s dive into the details!

Job Overview

AiRight Cooling, Heating & Plumbing, Inc., a trusted name in the Chandler community for keeping homes comfortable, is hiring a full-time Customer Service Representative. This isn’t just about answering calls; it’s about being the welcoming first point of contact for customers needing heating, cooling, or plumbing assistance. You’ll play a central role in coordinating services, ensuring smooth operations, and contributing directly to the company’s reputation for excellent customer care. Expect a supportive team atmosphere and real opportunities to learn and advance.

Key Job Details

Organization	AiRight Cooling, Heating & Plumbing, Inc.
Job Title	Customer Service Representative
Location	123 Comfort Ave, Chandler, AZ 85225, USA
Total Vacancies	1
Application Mode	Online
Last Date to Apply	August 15, 2025
Official Website	https://www.airightservices.com/careers

Eligibility Criteria

Ready to jump in? Here’s what you’ll need to bring to the table:

Education: At minimum, a high school diploma or GED equivalent is required.
Experience: While not absolutely mandatory if you have stellar skills, having at least 1-2 years of solid customer service experience is a big plus. Experience specifically within HVAC, plumbing, or another home services industry is highly valued and gives you a definite edge. Think answering phones, scheduling, handling inquiries.
Tech Savvy: You need to be comfortable using computers daily. Familiarity with customer service software, scheduling systems, and basic data entry is important. Don’t worry if you haven’t used their specific system – training is provided, but you should be a quick learner!
Core Skills: This is crucial: Top-notch communication skills (clear speaking, active listening), excellent phone etiquette, strong organizational abilities to juggle multiple tasks, and proficiency in typing for accurate record-keeping. A positive, helpful attitude is non-negotiable!
Mindset: You genuinely enjoy helping people solve problems, even when they might be stressed (like when their AC breaks in an Arizona summer!). You stay calm under pressure and are meticulous about details.

Selection Process

AiRight wants to find the right person who fits their team culture and can hit the ground running. Here’s how they’ll choose:

Application Review: Their hiring team will carefully review all online applications submitted by the deadline, looking for relevant experience and skills.
Phone Screening: If your application stands out, expect a friendly phone call. This is a chance for them to learn a bit more about you and for you to ask initial questions.
In-Person Interview(s): Successful candidates from the phone screen will be invited for one or more interviews at their Chandler office. This is where you can really showcase your personality, communication style, and enthusiasm for the role. Be prepared to discuss specific customer service scenarios.
Skills Assessment (Possible): Depending on the candidates, they might include a brief practical assessment, like handling a mock customer call or scheduling scenario.
Offer: The chosen candidate will receive a job offer! They aim to move efficiently, but thoroughness is key to finding the perfect fit.

They typically aim to contact qualified applicants within a few business days after the application review stage.

Salary and Benefits

AiRight offers competitive compensation recognizing the importance of this frontline role:

Hourly Pay: $18.00 – $22.00 per hour. Your starting rate will be based on your relevant experience and demonstrated skills during the hiring process.
Full-Time Status: This is a regular, full-time position, meaning you’ll get consistent hours.
Training & Development: They invest in their team! You’ll receive comprehensive training on their systems, service processes, and customer interaction scripts. Expect ongoing learning opportunities to keep your skills sharp.
Career Growth: AiRight emphasizes promoting from within. Excelling in this CSR role opens doors to advancement opportunities in customer service leadership, dispatch coordination, or even sales support within the company.
Supportive Environment: Work as part of a collaborative team where your contribution is valued. You’re the crucial link between customers, technicians, and supervisors.

(Note: Specific benefits like health insurance or paid time off should be confirmed during the interview process, as they can vary).

Important Dates

Mark your calendar!

Application Start Date: Applications are open now! (As of July 20, 2025).
Application Deadline: August 15, 2025. Don’t wait until the last minute – apply early to ensure your application gets full consideration.
Interview Period: Interviews are expected to be scheduled shortly after the application deadline closes, likely in the latter half of August.
Target Start Date: AiRight likely aims to have the successful candidate start soon after the selection process is complete, potentially in late August or early September.

How to Apply

Applying is straightforward! Follow these steps carefully:

Visit the Careers Page: Go directly to the AiRight careers website. Copy and paste this into your browser: https://www.airightservices.com/careers
Find the Position: Look for the listing titled “Customer Service Representative” or similar. Double-check the location is Chandler, AZ.
Review Thoroughly: Read the full job description and requirements one more time to ensure it’s the right fit.
Prepare Your Resume: Update your resume! Make sure it clearly highlights:
- Your customer service experience (specify types of roles and responsibilities).
- Any experience in HVAC, plumbing, home services, or related fields.
- Your proficiency with computers, software, and typing.
- Key skills like communication, organization, problem-solving, and multitasking. Use specific examples if possible (e.g., “managed high-volume phone lines,” “scheduled appointments using [Software Name]”).
Complete the Online Application: Fill out all required fields in the online form accurately. You will likely be asked to upload your resume.
Submit Before the Deadline: Ensure your application is submitted successfully well before August 15, 2025. Keep a confirmation email if you receive one.

Application Fee: There is no mention of an application fee. Applying should be free.

Documents: Primarily your resume. You may be asked for references later in the process.

Important Links

Here are the essential links you need:

Apply Now (Online Application): https://www.airightservices.com/careers

Official AiRight Careers Page (for context): Copy and paste this URL into your browser: https://www.airightservices.com/careers (This serves as the primary source for the role details).

Warehouse Packer Job – Lubker Distribution Inc

FAQs

Got questions? We’ve got answers:

1. What are the typical working hours for this Customer Service Rep role?
This is a full-time position based at the Chandler office. Specific shifts can vary depending on customer call volume and technician schedules, but expect standard business hours with potential for some earlier starts or later finishes to cover service needs. Hours will be clarified during the interview.

2. Is there any possibility of remote or hybrid work for this position?
No, this role requires you to be onsite at the Chandler office. This is essential because you’ll be working closely with the dispatch team, coordinating directly with technicians who are coming and going from the office, accessing physical documents, and collaborating in real-time with supervisors.

3. I don’t have HVAC or plumbing experience. Should I still apply?
Absolutely! While prior experience in HVAC, plumbing, or the broader home services industry is a definite advantage and highly valued, it’s not an absolute requirement. AiRight provides training on their specific services, processes, and systems. What matters most are your core customer service skills, positive attitude, organizational abilities, and eagerness to learn. Highlight your transferable skills in your application.

4. What happens after I submit my application online?
The AiRight hiring team will review applications after the August 15th deadline (they may review some as they come in). If your qualifications and experience align well with the role, you can expect to hear back about next steps (usually a phone screen) within approximately 3-5 business days after the deadline closes. If you don’t hear back within that timeframe, it likely means other candidates were a closer match this time.

5. What’s the company culture like at AiRight?
Based on the job description and focus, AiRight appears to value teamwork, customer focus, and supporting their employees’ growth. The mention of a “supportive environment” and “excellent career growth potential” suggests a culture that invests in its people and recognizes the importance of the CSR role in their success. You’d be joining a team dedicated to solving customers’ home comfort problems efficiently and professionally.

Ready to Launch Your Career with AiRight? If you’re an organized, people-person who thrives on helping others and wants to be part of a dynamic local business, don’t miss this chance! Head to their careers page, polish up your resume highlighting your customer service superpowers, and apply before August 15th. This could be the start of a rewarding career right here in Chandler!

**Disclaimer:** This article is based on information provided in the job description text for AiRight Cooling, Heating & Plumbing, Inc. as of July 20, 2025. For the most accurate, detailed, and up-to-date information, including potential changes to salary, benefits, or requirements, always refer directly to the official job posting on the AiRight website: https://www.airightservices.com/careers. Application procedures and deadlines are subject to change at the employer’s discretion.

Customer Service Representative – AiRight Cooling, Heating